How may I be of service?


I have always had an impulse to help people. As a child, I would always volunteer to help, whether it was around the house, or at school helping the teacher, or at school helping my classmates when they struggled with their studies. It didn’t even matter whether or not I liked the person who needed help.

I’d sometimes volunteer even at the expense of getting my own chores or tasks done. I remember helping a boy in my neighborhood finish up yard chores so he wouldn’t get in trouble with his father. Later, I was grounded for not mowing my own yard. Because of course he didn’t come over and help me with my chores.

I learned never to do anything for him again, but I still overextended myself time and again with others. I was the guy who would volunteer to help run your thing, get your stuff, or collaborate on your project. Often, I volunteered to do things that, on second thought, I really didn’t want to do at all. One example was my service on the board of the local chapter of the American Society for Quality.

Early in my Quality Assurance career, my boss encouraged me to get involved in a professional organization that would help my career, and I attended an ASQ meeting to check it out. During the meeting, they mentioned that they needed someone to serve as Historian for the chapter. After the meeting, I volunteered.

I was not even a member yet.

I joined the next day, and served as Historian for the chapter for about a year. After a few months, it became clear that I’d made a mistake. The organization, both local and national, was heavily geared toward quality in manufacturing. Software was an afterthought. I didn’t gain much in the way of professional development, and as a board member, I felt obligated to attend every meeting whether I wanted to or not.

Fortunately, I had the sense to decline the offer to step into the Secretary position when it became available. I resigned from the board, and stopped going to meetings that I wasn’t getting any value out of.

My impulse to help was one of the reasons I was so strongly drawn to the Scrum Master role when my company adopted Scrum. Being a “servant leader” is all about helping and empowering others.

Being a Scrum Master ultimately made me realize the folly of being too generous with my support. I recognized that the “leader” portion of servant-leader meant helping people to learn to solve their own problems.


Image by Fran Priestly.


2 thoughts on “How may I be of service?

  1. Tammy L. Abu-Husein December 8, 2017 / 1:41 am

    Great post (and you’ve had several really good ones lately)! I related to this one in a major way because I too am guilty of overextending myself to help others to the point I end up overwhelmed and behind on my own projects… So I totally get it! I’ve been told, and I hope that it’s true, that I empower others to solve their own problems, but it’s a struggle for me, especially when it would be so much more efficient for me to just take care of it and be done with it… Sighs!


    • Sam Falco December 8, 2017 / 8:59 am

      Thanks, T.L. I’m trying to come to grips with competing impulses: the desire to help other writers and the desire to get my own stuff done. I’ve discovered that several people have been inspired by what I’m doing. That gives me a boost, and I want to keep doing that. But I have to make sure that I don’t overload myself.


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